…passengers bemoaning this latest indignity have only themselves to blame. Why are the legacy airlines all emulating the likes of Spirit and Frontier, which have high rates of passenger dissatisfaction and complaints? Because those budget airlines are doing extremely well. Travellers have signalled that they are willing to suffer all sorts of discomforts and inconveniences for the sake of a lower fare. America’s big airlines are simply giving them what they wished for.
I’ve said this for years. When you train consumers to forget about “value” and instead make the name of the game to “pay as little as possible no matter what the cost“, everyone loses.
I can’t help but see the striking similarities with the App Store for iOS and the slow, painful death of the independent App Developer.